All orders at ONE New York ship the same day from our warehouse in Portugal. Depending on where you order from in the world, expect shipping to your home or nearest pick-up point in 2-5 business days.

We work with the major carriers as DHL Express, UPS Express, FedEx Express and local last-mile providers. Once your order is confirmed, you will get a tracking link as soon as we've packed it.

You can pay directly with all major credit cards like VISA, MasterCard, Amercian Express, as well as PayPal, Apple Pay, Google Pay and Buy Now Pay Later methods like Klarna, SOFORT and more.

Yes, we do.

You find all information needed at our Terms of Service page, including return methods and policies per product category. You can always email us at contact@one-newyork.com and we will help you right away.

We produce all items by hand in our premium facilities in Braga, Portugal.

Yes, we want all members of the ONE New York Society to be 100% happy with their products. Reach out to us on email and we will help you out.

No, this is not true. Everyone can purchase from ONE New York, but selected drops, collections and promotions are only available for members. Sign up today.