ONE New York is a global fashion brand headquartered in New York, USA, offering apparel and accessories to customers around the world. We operate e-commerce stores that serve customers globally, and we work with international partners, payment processors, and logistics providers to fulfill orders and provide customer support.

Data Controller:
ONE New York
New York, NY, USA
Email: contact@one-newyork.com

If you are located in the EU/EEA, UK, or other regions with data protection laws, ONE New York acts as the data controller for your personal data. 

Site is operated by 1ONE Fashion & Sport AB, VAT SE559368594301. Org. no. 5593685943.

2. Information We Collect

We collect personal and non-personal information in the following ways:

a. Information You Provide

Account information: name, email address, password, shipping and billing address, phone number.

Order details: items purchased, payment method, transaction history.

Communications: emails, messages, or inquiries you send to us.

Marketing preferences: newsletter subscriptions, survey responses, reviews, and wishlists.

b. Information Collected Automatically

Device data: IP address, browser type, operating system, time zone, and referring URLs.

Usage data: pages visited, time spent on pages, clicks, and interactions.

Cookies and tracking technologies: used to improve website functionality, personalize experiences, and analyze performance.

c. Information from Third Parties

We may receive information from:

Payment providers (e.g., Shopify Payments, PayPal, Klarna).

Marketing and advertising partners.

Social media platforms when you engage with us.

3. How We Use Your Information

We use your information to:

Provide our products and services
Process your orders, payments, shipping, and returns.

Communicate with you
Send order confirmations, delivery updates, and respond to inquiries.

Improve our website and services
Analyze trends, enhance functionality, and personalize content.

Marketing and promotions
Send promotional offers, newsletters, and product updates (only if you have consented).

Compliance and protection
Detect, prevent, and investigate fraud, unauthorized transactions, and other illegal activities.

Legal obligations
Comply with applicable tax, customs, and data protection regulations.

4. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the EEA or UK, we process your personal data under the following legal bases:

Contract performance: to fulfill your order or provide requested services.

Legitimate interests: to improve our operations, prevent fraud, and promote our brand responsibly.

Consent: for marketing communications and cookies.

Legal obligation: to comply with applicable laws and regulations.

5. Sharing Your Information

We only share data when necessary and with trusted partners:

E-commerce platform: Shopify (or other platform used).

Payment processors: PayPal, Stripe, Klarna, etc.

Shipping and logistics providers: DHL, FedEx, UPS, or local partners.

Marketing and analytics partners: Google Analytics, Meta Ads, Klaviyo, or similar.

Professional advisors and legal entities when required by law or to protect our rights.

We do not sell your personal data to third parties.

6. International Data Transfers

Your information may be transferred and processed in countries outside your residence, including the United States, the United Kingdom, and the European Union.

When transferring data internationally, we ensure:

Adequate data protection measures are in place.

Standard Contractual Clauses (SCCs) or equivalent safeguards are used.

Only authorized personnel and service providers have access.

7. Retention of Data

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law.
Typically:

Order and transaction data: up to 7 years (for accounting compliance).

Marketing and analytics data: until you withdraw consent.

Account data: until your account is deleted or inactive for an extended period.

8. Your Rights

Depending on where you live, you may have the following rights:

Access: Request a copy of your personal data.

Correction: Request corrections to inaccurate or incomplete information.

Deletion: Request deletion (“Right to be Forgotten”).

Restriction: Request limited processing in certain circumstances.

Data portability: Request transfer of your data to another provider.

Objection: Object to processing for marketing or legitimate interest purposes.

Withdraw consent: Opt out of marketing communications at any time.

To exercise your rights, please contact: privacy@onenewyork.com

9. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

Enable website functionality (e.g., cart, checkout).

Improve performance and analytics.

Personalize content and ads.

You can manage or disable cookies in your browser settings. Some cookies are essential and cannot be disabled as they are required for site functionality.

10. Marketing Communications

We only send marketing emails or SMS messages if you have opted in.
You may unsubscribe at any time by clicking “Unsubscribe” in any message or by contacting us directly.

11. Children’s Privacy

Our website is not directed toward children under the age of 16.
We do not knowingly collect personal data from minors. If we learn that a child’s information has been provided without consent, we will delete it promptly.

12. Data Security

We use industry-standard security measures to protect your personal data, including encryption, access control, and secure storage.
However, no system is 100% secure, and we cannot guarantee absolute security of your information.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third parties.
We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically.
When we do, we will post the updated date at the top of this page.
Significant changes will be communicated via email or website notification.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: contact@one-newyork.com

Postal Address: ONE New York, New York, NY, USA

Mobile Terms of Service

ONE New York

Last updated: Feb. 24, 2026

The ONE New York mobile message service (the "Service") is operated by ONE New York (“ONE New York”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ONE New York’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ONE New York through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ONE New York. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ONENewYork or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ONE New York mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ONENewYork or email contact@one-newyork.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.