Yes - we offer free worldwide shipping on all orders over €85 or the equivalent in your local currency for EU and UK. For Rest of World, free shipping is over €150. No matter where you are, your order will be delivered securely and efficiently with our trusted global partners.

Yes. All prices shown on the website and at checkout are inclusive of VAT. Even if you live in a country where there normally is heavy duties, ONE New York covers these.

Yes, we want all members of the ONE New York Society to be 100% happy with their products. Reach out to us on email and we will help you out. Every item is carefully inspected before shipping to ensure it meets our high standards. Our commitment is to deliver premium fashion products with exceptional craftsmanship.

Standard delivery usually takes 3–4 business days globally. Delivery times may vary slightly depending on your location and customs processing.

We accept a wide range of payment options to make shopping easy and secure:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay & Google Pay
• Buy Now, Pay Later options: Klarna, Afterpay, Affirm (where available)

Other local payment methods depending on your country. All payments are processed securely through encrypted payment gateways.

Contact our support team at contact@one-newyork.com to initiate a return. We will provide instructions and a shipping label if applicable. Returns of items that are not defect are subject are paid by the customer.

All ONE New York garments are crafted in Braga, Portugal - a region known for its heritage of precision tailoring and premium textile production. We partner exclusively with luxury factories that share our commitment to quality, ethics, and attention to detail. Every stitch reflects the craftsmanship and excellence that define ONE. Some of our items are also made in Italy.

We ship globally. No matter where you are in the world, you can shop ONE New York and receive your order at your doorstep.

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on the courier’s website or through our order tracking page on the website.

Orders can only be modified or canceled before they are shipped. If you need to change something, please contact us immediately at contact@one-newyork.com.

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect. For defective items, we provide full refund or replacement. Items must be unworn, unaltered, and in their original packaging with all tags attached. 

Our support team is happy to help. You can reach us via:

Email: contact@one-newyork.com

We respond within 24 hours during business days.